Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Last updated: July 21, 2026
Goose Family Heating & Air ("we," "us," or "our"), a division of Goose Mechanical Systems, Inc. of Paso Robles, California, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our services or visit our website at goosemechanicalsystems.com.
Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Service address and property details
- Payment and billing information
- Service history and maintenance records
- Communications and correspondence with our team
We may also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and pages visited.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete service requests
- Process payments and send invoices
- Send service reminders and maintenance notifications
- Respond to inquiries and provide customer support
- Improve our services and website experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our business (e.g., payment processors, scheduling software) and who are contractually obligated to protect your data. We may also disclose information when required by law or to protect our rights and safety.
SMS / Text Message Consent (TCPA)
If you provide your phone number and check the SMS consent box on one of our forms, you agree to receive appointment-related and service-related text messages from Goose Family Heating & Air. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies.
Reply STOP at any time to opt out and HELP for assistance. We do not share mobile numbers or SMS opt-in consent with third parties or affiliates for their own marketing purposes.
Payment Security
We never collect or store full payment card numbers on this website. Online financing applications are completed directly on our financing partner's secure website (Synchrony), and payments for service are processed through our field-service platform (Housecall Pro) or its payment processor — both maintain their own PCI-DSS compliant environments. If you pay by card in person or over the phone, your card details are entered directly into the processor's secure system and are never written down or retained by us.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies & Analytics Tools
Our website uses cookies and similar technologies to keep the site working, analyze traffic, and remember your preferences. The specific tools we use include:
- Google Analytics / Google Tag Manager — anonymous site-usage measurement
- Housecall Pro — online appointment booking
- reCAPTCHA Enterprise — form spam protection (subject to Google's privacy policy and terms)
You can manage optional cookies through the cookie notice on this site, via the “Cookie Preferences” link in the footer, or through your browser settings. We honor the Global Privacy Control (GPC) browser signal as a valid opt-out of analytics and advertising cookies.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Object to or restrict certain processing
To exercise these rights, please contact us using the information below.
Your Privacy Choices — Do Not Sell or Share My Personal Information
Goose Family Heating & Air does not sell your personal information for money, and we do not “share” it for cross-context behavioral advertising as those terms are defined by the California Consumer Privacy Act as amended by the CPRA (Cal. Civ. Code §1798.120 and §1798.121).
California residents additionally have the right to:
- Know what personal information we collect, use, and disclose
- Delete personal information we hold about you (with legal exceptions)
- Correct inaccurate personal information
- Limit the use of sensitive personal information
- Non-discrimination — we will never treat you differently for exercising your privacy rights
How to opt out: you can (1) use the “Cookie Preferences” link in the footer of any page to turn off analytics and marketing cookies on this site, (2) enable the Global Privacy Control (GPC) signal in your browser — we honor GPC as a valid request to opt out of any sale or sharing of personal information — or (3) contact us using the details at the bottom of this page. We will verify and respond to your request within the time required by law.
Children's Privacy
Our services and website are directed at adults. We do not knowingly collect personal information from children under 13 (per COPPA). If you believe a child has provided us personal information, contact us and we will delete it.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy — typically the duration of our service relationship plus any period required for warranty support, accounting, and legal compliance — after which it is deleted or de-identified.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Goose Family Heating & Air
Email: [email protected]
Phone: (805) 635-5488